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Here at GotPrint, we know that it can be a little frightening to make that leap in ordering print products, which is why we take every effort to alleviate your worries so that you can focus on marketing your materials. With our amazing products, incomparable deals, user-friendly website, exceptional customer service team, and time-saving instant screen proof option, we know that you will be satisfied.
GotPrint will even take the extra step to guarantee the highest quality and the lowest prices on full-color offset gang-run printing and will match any competitive pricing for full-color printing of comparable quantity and quality!
First-time customer? No problem!
We offer a Money Back Satisfaction Guarantee to our first-time retail customers for orders with a subtotal up to $100. If you are not entirely satisfied with the finished printed product, you can send it back to us for a full refund of the printing cost only. Please make sure your first order does not exceed this amount; that way you will know exactly what quality to expect.
As a customer, you are responsible for submitting print-ready files (resolution of 350 dpi, CMYK color mode, correct bleed, etc.). For print-ready files, please read the specifications in our "File Setup" tabs, located on the order pages of all products. GotPrint will only correct errors of improper cutting, print quality, color, print shift, and printing delays to ensure that you are satisfied with your final product.
Please note that due to the nature of our full-color printing (CMYK), we cannot print every color available. We do not color match; however, we offer the print industry's standard phrase of respectable color and will make every rational effort to print your product as close to the colors you have provided as possible.
If any issue should arise, please contact us immediately through our contact page or by creating a new issue for your order within your account. Please provide as much detail as possible, and one of our representatives will respond within 1-2 business days for assistance.