The following check-list will help ensure that your files are print-ready. We recommend that you read the information in the File Setup tab for each product, instead of simply relying on this check-list.
We accept the following file formats:
.TIF, .TIFF, .EPS, .AI, .PSD, .BMP, .GIF, .JPG, .PNG, .PDF.
Be sure that all files have been converted to CMYK color mode.
All images need to be uploaded at a resolution of 350 dpi (signage should be 150 dpi).
Please provide the correct bleed. For the bleed for your product, refer to the bleed section.
Outline all fonts when working in Illustrator, embed fonts in other programs, and flatten all layers when working in Photoshop.
Include all files needed to process the job: page layout files, imported images, fonts and other support files.
Please compress your file(s) (2MB or larger) before uploading your files.
If you do not have a file compression program, you can download one by clicking on this link.
Bleed is the portion of the product that will be trimmed off when it is cut to the final size. Since we print your product on an oversized sheet that gets trimmed down, we require that the images extend beyond the trim zone/line. That extra margin is what we refer to as the bleed, and is used to guarantee that you don't have white edges on your product when it is trimmed to size. Visit our
and design your files on these
to ensure you submit the correct bleed.
If you do so, it may cause a problem. You must extend all images all the way to the bleed lines to avoid any uneven borders or white lines on your image when your product is trimmed.
A low-resolution image contains a lower number of dots, pixels, or lines per inch. The print quality of a low-resolution image is less than that of a high-resolution image, as it lacks sharpness and fine detail. Thus, the higher the dots per inch/pixels per inch, the greater the resolution and the clearer the final print will be.
Your original file needs to be created at a resolution of 350 dpi, with the exception of signage, which can be created at 150 dpi. Images taken from the Internet have a low resolution of 72 dpi and will be pixelated. If purchasing an image from a source, please make sure that you choose a high-resolution image of 350 dpi.
Since these products are printed with our digital printers, they can be uploaded at 150 dpi and will still appear crisp and beautiful.
.JPG uses a lossy compression scheme that tosses out bits of data each time the file is edited and saved. This is not ideal when high-quality reproduction is desired. JPGs are commonly used when displaying images online. Although it is the format that digital cameras use to save file images, files need to be converted to .TIFFs/.TIFs (or some other lossless format) before editing.
We work with all of the common software and applications such as Adobe Creative Suite 3 (Acrobat, Illustrator, Photoshop) and QuarkXPress 7.
This depends on the type of font you are using on your file. We recommend for you to print a sample from your home printer to get an idea of how large or small the font is.
Borders are not recommended due to possible shifting in the cutting process. Shifting may cause borders to appear uneven on the final product. Please visit our
page for more information.
We print everything except Adult Content.
Our folders include a right pocket. If you refer to our templates, you will see that all folders are processed flat, meaning that the pockets are printed as the outside (front), but folded inside (back) (4/0). The back or the inside of the folder is the area behind the pocket where the folder is assembled. It is imperative to use our
for this product, so that you can see how the folder is assembled.
We will not be able to accept two separate 9" x 12" files. You must send us the flat size, not the folded size. It is important for you to
download and use our templates
so that you can be sure to send us the correct size of the folder, and for proper placement of graphics and text.
We offer business card slits on the right pockets. We recommend that you download and design on our
, which are pre-designed with the business card slits clearly indicated. You can download and use these templates in order to ensure text/graphics do not interfere with the business card slits.
When preparing artwork, DO NOT copy and paste an image off a website. These images have a low resolution and are not suitable for high-quality printing, not to mention that images that are not your own and are found on the Internet, may be copyrighted.
Although we do not guarantee 100% color matching, we recommend limited usage of blues and reds, simply because they are the hardest colors to match. We also recommend limited usage of dark and heavy colors on uncoated stock (or on 70 lb. stock), because the paper may soak in the color and offset.
We do not guarantee a 100% color match, but we do guarantee a 85% color match to industry standards, due to the type of printing we offer. Thus, there may be up to a 15% color shift on your final printed product.
We do not print from PANTONE® colors; you are responsible for providing us the CMYK files.
Each 4/0 file for our calendars and catalogs/booklets counts as 1 page, so if the order is for an 8-page 8.5" x 11" catalog, we would then need to have 8 separate 8.5" x 11" files.
We need the files without the guidelines.
When you upload your files to our website, you will have the option to request a proof of your designs. This proof is basically a preview or a picture of what your designs look like. There are three types of proofs available; the Instant Online Proof, the Manually Processed, PDF Proof, and the Manually Processed, Hard Copy, High Res. Proof (not all products have all three proof types available).
For the Instant Online Proof, you will have to check your files to ensure that they are print-ready. You will receive an instant preview of what your designs look like, and if you approve of the preview, your files will be sent directly to print (we will not check your files).
For the Manually Processed Proofs (both PDF and Hard Copy), you will upload your files and we will check your files to ensure that they are print-ready. If we find any problems with your files, we will notify you so that you can reupload your files; if we do not find any problems with your files, we will send you a proof (preview) of your designs for you to approve. The PDF proof will be emailed to you, and the Hard Copy proof will be mailed to you. Please note that you will have to sign and mail the hard copy proof back to us. You may also visit our
For the Instant Online Proof, you will receive an instant online proof right when you upload. For the Manually Processed, PDF Proof, once your files have been reviewed and processed, you will receive an email with a link to your proof.
We also offer Manually Processed, Hard Copy, High Res. Proofs for calendars, catalogs, booklets, and folders. Your files will be checked and a hard copy proof will be mailed to you.
You may also visit our
For Manually Processed Proofs, please allow up to 24 hours (1 business day) for all products. Please allow 24-72 hours for hard copy proofs for multi-page products such as catalogs/booklets, calendars, and folders.
This means that we have provided you (via e-mail) a low-resolution proof to approve so your order will go to print, and are awaiting your approval. You can access these proofs by logging in to your account, clicking on "Approve Orders", then clicking on the order number that you would like to approve. Next, click on "View/Approve Proofs", and finally, either approve or disapprove the proof.
You may be getting this blank screen if you are using Firefox. Scroll over to the right, as the information is located in the middle of the page.
You may make changes to your files before your order status is "in print." If we find any problems with your files and have not sent you a proof yet, we will ask you to fix your files and reupload. If we have already sent you a proof and you wish to make changes to your order, do not approve the proof. Instead, you will need to submit a new file with the changes. However, there will be a fee for processing the new files and creating a new proof.
Your browser is probably storing images in its cache for faster loading. If you refresh your browser, it should direct the browser to update all images. If you still do not see the updated proof, you should try viewing the proof in a different browser or on a different computer.