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NOTICE. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEBSITE. GOTPRINT RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
THIS SITE, INCLUDING ALL CONTENT, FUNCTIONS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED ON AN "AS IS" "AS AVAILABLE" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. GOTPRINT DOES NOT WARRANT THAT THE SITE OR THE FUNCTIONS, FEATURES OR CONTENT CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS.
Customer is fully responsible for final proof and layout approval prior to the printing process.
GotPrint is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspellings, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Finished Product Size.
GotPrint will make several attempts to contact Customer when packages are ready for pickup. Customer has up to 15 days to pick up the package(s) from GotPrint’s facilities during pickup hours (Monday-Friday, 8am-5pm PST in Burbank). If Customer does not pick up the package(s) within this time period, the package(s) will be discarded, and GotPrint will not be held liable for the discarded item(s).
Please be advised that courier pickups are not permitted, and customers must pick up their own orders.
All material and software Copyright (c) 2017 Printograph Inc. DBA GotPrint. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the GotPrint website and/or its subsidiaries or the copyrighted property of parties from whom GotPrint has licensed such property.
You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the GotPrint Service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner’s exclusive rights prohibit the reproduction of any original work. GotPrint policy also states that you cannot use explicit language or pornography on printed materials and merchandise.
You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not GotPrint, are entirely responsible for all Content that you use from GotPrint Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content.
You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of GotPrint or any third party. GotPrint does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will GotPrint be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable.
Products and services are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.
You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.
You acknowledge that GotPrint does not pre-screen Content, but that GotPrint and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that GotPrint may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of GotPrint, its users and the public.
CA, KY and TX Brokers: If you are a GotPrint Broker, and we do not have a record of Resellers Permit in our files you won't be qualified for Sales Tax Exemption, please be notified that Sales Tax will apply to all of your orders.
We advise that you have a copy of all files and content uploaded to GotPrint, as we will not be able to send back any of your files/content at any given time.
After printing, your Content and the Proofs GotPrint sent you may be removed/deleted at any time without notice. Proofs will remain available for a maximum of 3 months. Content and Proofs created by GotPrint's Design Services will remain available in perpetuity, barring catastrophic data loss.
GotPrint maintains no guarantee that Content uploaded into our system or provided by us as a background or clip art asset will be available in the future.
The internal laws of the State of California shall govern the performance of the Agreement, including these Terms and Conditions, without regard to such state's conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in Los Angeles County, California for all disputes arising out of, or relating to, the Agreement, including these Terms and Conditions and use of this Site.
If any suit or action or other proceeding is commenced to enforce or interpret any of the terms or provisions of this Agreement, the prevailing Party in such suit or action or other proceeding shall be entitled to an award against the other Party for the prevailing Party’s reasonable attorney’s fees and costs incurred both at trial and on any appeal.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL GOTPRINT - INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR AFFILIATES (COLLECTIVELY, THE "COVERED PARTIES") - BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS. IN NO EVENT SHALL THE COVERED PARTIES' TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE), ARISING FROM THIS AGREEMENT OR YOUR USE OF THE SITE EXCEED THE AMOUNT PAID BY YOU TO GOTPRINT.
You agree to defend, indemnify and hold harmless the Covered Parties and all parties from whom GotPrint has licensed portions of the Content, from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to (A) your use of the Site, (B) your breach of the Terms and Conditions, (C) your dispute with another user, (D) the unauthorized access to any protected area of the Site, and (E) any image or content being reproduced as part of your order. If using the Site on behalf of a third party, you agree to defend, indemnify and hold harmless the Covered Parties as described on behalf of yourself and any third party.
It is our goal to make the transition to our new website seamless and simple for all users. However, to the fullest extent permitted by law, in no event shall GotPrint be liable for any issues that may arise from migrating from the current website to the new website, including but not limited to: loss of data, issues with previous or current orders, issues with user's customers or customer's orders, user's inability to comprehend the new website functionality and features, technical issues (server, network, bugs, speed of site), or missing features, graphics, copy, links or any other data on the website.
If you have any orders, marketing orders (proposals or packages), mailing orders, design orders, or any type of order that has not yet been delivered to you, we advise that you wait until they are complete (in other words shipped/delivered to you) before migrating over.
Once you migrate, you will only have access to log in to our new website. You will not be able to log in to our old website. Although the data from your previous orders will be available for you to view on the new website, it will only be a view-only access, and you will not be able to reupload files, approve orders, or take any other action on them, aside from viewing the details of that order and create problem tickets. This is for previous orders only. However, if these orders are already in production, they will continue to be processed until they are printed and delivered to you.
In addition, if you have saved designs in your account and migrate over, you will only be able to view these saved designs. If they are a part of an order, you will be able to reorder them, but if they have not yet been ordered, you can view them on the new website, but you will not be able to order them or edit them.
For this reason, we advise that you wait until all orders are complete prior to migration. Once the orders have been completed, you will be able to reorder them from the new website. Please note that this does NOT pertain to new orders on the new website. For new orders, you will be able to view proofs, approve the proofs, etc.
Please also remember that once you migrate over, you will not be able to go back; you will not have access to the old website any longer.
GotPrint does not provide any design files.
All artwork or designs and images must be provided in CMYK format, excluding products labeled otherwise*. GotPrint is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes or converting from CMYK to RGB.
All artwork, designs and images must be provided in a minimum of 350 DPI and CMYK color mode (unless otherwise stated). GotPrint is not responsible for images printed as fuzzy, distorted or pixelated due to customer provided artwork.
Additional fees may apply for files larger than 30MB.
*More information in product details and file set up tab.
The first proof for each order is free (included in the printing price). Replacing any files after the first proof has been sent will result in additional charges for each file replacement, as files would have to be reprocessed.
$5.00 reprocessing fee applies to the following products:
A-Frame Sign, Banner, Business Card, Bookmark, Club Flyer, Collectors Card, Door Hanger, Event Ticket, Flyer, Framed Print, Greeting Card, Hang Tag, IllumaPrint Panel, Letterhead, Metal Wall Print, Mounted Wall Print, Mousepad, Notepad, Photo Plaque, Postcard, Rack Card, Retractable Banner Stand, Rip Business Card, Rolodex Card, Roll Label, Special Shape, Sticker, Table Tent, Wide Format Poster, Window Cling, Window Decal, Window Perf and Yard Sign
$15.00 reprocessing fee applies to the following products:
Envelope and Staggered Cut Flyer.
$30.00 reprocessing fee applies to the following products:
Booklet, Brochure, Calendar, Catalog, CD Package, DVD Package, Mini Menu, Poster and Folder
GotPrint is not liable for color matching or ink density on screen proofs approved by Customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.
GotPrint will try its best to match the gradient density of each color, but GotPrint is not liable for the final appearance of a color.
Important: Gang-run printing is the process by which multiple (and different) customer jobs are combined on a large print sheet and are run at the same time. For example, we lay out 65 different customer business cards and postcards on one gang-run sheet, and run the sheet 1000 times to get 65 sets of 1000 cards. Each card set is a different card. This process allows us to spread the expensive initial setup cost of running a full-color offset print run among 65 customers.
The application of High Gloss UV Coating may affect or change the appearance of printed colors. GotPrint is not liable for the final color appearance of High Gloss UV-coated product's.
Greeting Cards: High-quality, full-color digital printing for quantities of 25 and 50. We cannot guarantee the facility in which your order will be printed. In the case of a mechanical issue in one of our facilities, we may print your order in another facility to ensure you receive your order in a timely manner.
Please note that because our letterhead and envelope paper stock is "uncoated", we do not recommend using colors with high color density. By this we mean dark colors (black, purple, blue, brown, etc). Dark colors tend to get soaked into the paper if their color values are too high. For best results, use light colors.
Stickers and Roll Labels have not been approved for safety for use on food packaging or for direct contact with food. Do not apply Stickers and Roll Labels to already frozen materials.
GotPrint will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order.
If a job is canceled, any labor hours (proofs, graphic design work, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. The minimum is $15 (15%-30% of the total transaction).
Orders on hold due to file or payment issues will be canceled by GotPrint if no response is received from the customer within two weeks. Charged orders that have been canceled due to no response will be subject to a cancellation fee, as stated above.
There is a NO REFUND policy for Logo and Graphic Design Service orders that have been placed.
All work and services rendered to Customer remains GotPrint’s property until Customer has paid for it and discharged all other debts owing to GotPrint. If Customer misuses service(s) in any way, GotPrint reserves the right to contact the parties responsible for the misuse, and demand the cost for the service(s).
Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.
Customer must notify GotPrint within 6 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive replacement, Customer must return 100% of the received product within 15 days (on their own expense) from the time when the ordered product delivery was taken.
All charges related to expedited printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned must be shipped by Customer’s own expense.
Coupons cannot be applied to orders containing Custom Quotes, Direct Marketing, or Mailing Services.
GotPrint will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall GotPrint be liable for any consequential or damages resulting from any delay in shipment or delivery.
All GotPrint customers agree not to hold GotPrint liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond GotPrint’s direct control. GotPrint shipment and delivery dates are calculated based upon estimates provided by our suppliers.
GotPrint will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.
Orders that will be picked up: Please allow up to one additional business day after the turnaround to prepare packages for pickup.
Orders that will be shipped: Please allow one additional business day for receipt of labeling and billing information before counting turnaround time for shipping. For example, if you are quoted a shipping time of 3 business days from February 3rd, please allow the first day for GotPrint to relay your information to the shipping carrier for the arrival scan, and the following 3 business days/non-holidays for your shipment to arrive.
Please note, some orders may receive tracking information on a Saturday, although the order will not leave our facility until the following business day. In the case of a Monday holiday, the order will leave our facility the following business day.
Please be advised that we do not combine different items or orders for shipping. Due to the nature of gang-run printing, each item may be placed on a separate batch, and each batch may be completed at a different time than the rest of the items on the order. Thus, we ship each item separately to ensure you receive your products as soon as they are ready. We may combine shipping for items that have the same options, such as paper stock, quantity, etc.
Next Day AM/PM delivery is available to all 50 states and Puerto Rico, with some limitations in Alaska and Hawaii (Metro Alaska and Hawaii only).FREIGHT SERVICE SHIPPING METHOD
Please note that Lift Gate Service adds an additional fee of $75 for Freight orders. Trade Show services also add an additional fee of $125 for Freight orders. Prices are subject to change.
It is the customer's responsibility to ensure there is truck accessibility at the destination. You must have a dock to receive the shipment. The delivery point needs to be on the ground level. If no one is available at time of delivery, shipment will be sent back and will require a re-shipping cost.
If your shipment requires a Trade Show Service but you do not select the required options upon checkout, we may charge you for those additional charges at any time. It is the customer's responsibility to ensure all necessary services are added to the order upon checkout.
It is the customer's responsibility to ensure there is truck accessibility at the destination. You must either have a dock to receive the shipment, or choose Lift Gate Service if you do not have a dock. If your location falls under an area with limited access, you must choose "Limited Access Locations" service. For freight orders, the delivery point needs to be on the ground level, unless you choose "Freight Not Adjacent to Vehicle (Including Inside Pickup or Delivery)" service. Lastly, if you require your shipment to be sorted or segregated, please choose "Sorting and Segregating of Shipments."
Sorting and Segregating of Shipments or Transfer of Shipments Loaded on Pallet(s), Platform(s), Rack(s), Skid(s) or Other Similar Devices on Delivery
Pickup or Delivery – Limited Access Locations
Other similar locations where pickup or delivery is restricted or limited (see Item 753 for Residences).
Note 1: Not applicable on Urgent shipments (as defined in Item 822) moving "out-of-network."
Note 2: Construction site is the site of any construction of buildings, roads or bridges or other structures including the entire property upon which the construction is taking place, and delivery to any facility (such as warehouses, depots, supply houses or similar facilities) located on such property.
Note 3: Mine site is the site of any pit, excavation, shaft or deposit at which coal, ore or minerals is, has been, or will be extracted. Such site or "mine" shall include the entire property upon which the mine is located, and delivery to any facility (such as mine warehouses, mine deposits, mine supply house, mine tipples or similar receiving facilities) located on such property will be considered as delivery to a mine. On shipments involving stop offs, charges apply to each portion of the shipment delivered to a mine site.
Note 4: Oil field is the site of any pit, excavation, shaft, deposit (including tar/oil sand) or rigging at which crude oil, natural gas or other fossil fuel is, has been, or will be extracted. Such site or oil field shall include the entire property upon which the site is located, and delivery to any facility (such as, but not limited to, field warehouses, field deposits, field supply house or similar receiving facilities) located on such property will be considered as delivery to an oil field. On shipments involving stop offs, charges apply to each portion of the shipment delivered to an "oil field" site.
Please note: Shipments destined to certain zip codes will be subject to a per shipment surcharge. This surcharge will be in addition to all other applicable rates and charges, and will be added to the freight bill as a separate line item. The surcharge will be billed to and shall be the responsibility of the party who is responsible for payment of the line haul freight charges. Upon checkout, if your zip code requires a surcharge, the surcharge will be added to the total freight cost.
Orders that are shipped to countries outside of the U.S. may be subject to customs duties and fees levied by the destination country ("Import Fees"). You may be subject to such Import Fees, which are levied once a shipment reaches your country. You are responsible for all additional charges for customs clearance. Customs policies vary widely from country to country. GotPrint does not have control over these fees, nor can we predict the exact cost of these fees. We are not responsible for informing you of the specific fees that will apply; it is your responsibility as the importer and the customer to check what your country’s requirements are for all customs fees, before placing your order. You are responsible for contacting your local customs office for further information. Please be advised that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates. This excludes Canadian orders.
All shipments of $17 dollars or more to Canada are subject to "Custom Clearance Fees" (these duties are included in our shipping and handling charges). All shipments of $17 dollars or more are also subject to Canadian taxes: HST, GST, PST, and QST, depending on their ship to address. Customers are responsible for payment of all duties and taxes. Shipping rates for high-quantity products depend on the customers access to a shipping dock and forklift, otherwise additional charges may apply.Shipping rates for high-quantity products depend on the customers access to a shipping dock and forklift, otherwise additional charges may apply.
If you are shipping to a country outside of the U.S., please note that Mail Innovations (Economy) is not trackable and delivery time cannot be guaranteed. This is due to the fact that the final delivery is made by that country's postal service. Delivery time can be affected by how developed the postal service is for a particular country.
In addition, the shipping carrier cannot support any claims for Mail Innovations (Economy) in the case a package is lost, delayed, or damaged. Neither the shipping carrier nor GotPrint is responsible for any issues that occur in transit.
Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done within 30 days from package shipment. GotPrint is not responsible for 3rd party shipping errors, omissions or damaged shipments.
When a package is not delivered due to an error made by the customer in submitting the proper shipping address, GotPrint will reship the package with corrected address and charge an additional shipping fee for the shipment.
Multiple mailings can be held in-house for no more than 2 months.
Since GotPrint's permit number is indicated on the indicia, we will not be able to send you the remaining pieces of your marketing/mailing order. We will only be able to send you 5 samples. Remaining pieces can be stored for up to one month for future mailings, or recycled.
GotPrint's permit indicia is the property of GotPrint and can only be used by GotPrint. Any misuse of GotPrint's permit indicia is prohibited and will result in automatic cancellation of your account; charges for violation and any postage fees.
For the expedited processing and level of service provided by our marketing department, all marketing orders and packages include a 10% markup on all products and services excluding postage.
Since GotPrint's permit number is indicated on the indicia, we will not be able to send you the remaining pieces of your marketing/mailing order. We will only be able to send you 5 samples. Remaining pieces can be stored for up to one month for future mailings, or recycled.
GotPrint's permit indicia is the property of GotPrint and can only be used by GotPrint for any and all mailings. Any misuse of GotPrint's permit indicia is prohibited and will result in automatic cancellation of your account; charges for violation and any postage fees.
Orders of $600 or greater may require an authorization form and a copy of credit card and driver license (a valid photo ID).All orders above $5,000.00 must be paid by cashier's check, money order or wire transfer (please contact the accounting department for ABA information).
Please be advised that we do not accept checks from first time customers. If you have any questions, please email us at email@example.com or contact
our Accounting Department.
Important: Your order will not be processed until payment is received
If you’re a broker, we require that you place a minimum of (10) ten orders per month in order to keep your account active. If for some reason there is little or no activity on the account, the account is subject to conversion to a retail account.
CA, KY and TX Brokers: If you are a GotPrint Broker, and we do not have a record of Resellers Permit in our files you won’t be qualified for Sales Tax Exemption, please be notified that Sales Tax will apply to all of your orders.
IllumaPrint products are manufactured in the United States by Triton Solar, LLC.
We reserve the right to refuse service without disclosing a reason.
All prices are subject to change without notice, no adjustments will be made.
Please note that not all products are printed in the Texas and or Northern Kentucky facilities.