We recommend that you use the latest version of a modern web browser to ensure you are able to access all of the features and functionality of our website. Continuing to use your existing browser may not allow you to take advantage of certain features.

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Having problems accessing our website?

Our website runs on a very complex and closely monitored environment. Our operations team is constantly monitoring the health of our site and at the first sign of a problem, they immediately contact our talented engineers who are on call 24 hours a day 7 days a week.

Sometimes, however, the problem might be on your end, so before we begin, let’s make sure that you get a green light for the minimum requirements to access our site below:

Javascript:
Browser:
Cookies must be ON:


Browser Report

User-Agent
Browser
Build for platform
Language
Security Strong
Browser size
CSS Not Active
Cookies
JavaScript
Supports AJAX
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Latency



Frequently Asked Questions

Please note that our website currently supports modern browsers. To take full advantage of all the features provided by our website, please use one of the following browsers: Microsoft Edge, Safari, Firefox or Chrome.

In order to make sure that you are accessing the latest version of our website, we need to clear your browser's cache files. Every time your browser loads a website, all the text and images you see are downloaded into your browser's cache. This speeds up your browser when you frequently visit a website by accessing the text and images from your local computer instead of downloading them again from our server. Cookies are small text files that get stored on your computer which help us identify the pages you are visiting and what products you are trying to purchase. Since we are constantly improving our website, we recommend that you clear your browser's cache and cookies to make sure that you are accessing the latest and greatest version of our website.

Chrome
  1. Open Chrome.
  2. Click on the Wrench icon in the top right, and choose Settings.
  3. Click on Under the Hood, then the Clear browsing data… button.
  4. Check the boxes for Empty the Cache and Delete cookies, and click the Clear browsing data button.
  5. Exit and re-launch the browser.
Safari on Mac OS X
  1. Open Safari.
  2. Click on Safari in the top menu.
  3. Select Empty Cache…
  4. Click Empty.
  5. Exit and re-launch the browser.
Microsoft Edge
  1. Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy & services.
  2. Under Clear browsing data, select Choose what to clear.
  3. Select "Cached images and files" and "Cookies and other site data" check box and then select Clear.
Mozilla Firefox
  1. In the Menu bar at the top of the screen, click Firefox and select Preferences. ...
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data….
  4. Remove the check mark in front of Cookies and Site Data. ...
  5. With Cached Web Content check marked, click the Clear button.

Please follow the steps below to report an issue

  • First Method: Pinpoint the date/time that the issue at hand occurs. If you cannot obtain the time frame requested above, please fill out a user contact form stating that you’re having a network issue. This will allow our tech support team to access your session information to get to the bottom of the problem.

  • Second Method:If you are on the page where the issue has occurred:
    1. Command right click to open the options field box.
    2. Choose View Inspect Mode, and a new tab will open.
    3. Scroll to the bottom of the page, copy the last line of information and have it ready to submit.
    4. Open a new tab on your browser, type in gotprint.com/version or printograph.com/version. Copy the information on the page and save it along with the last time of code from point #3.
    5. Send us the information from points #3 and #4 via email, user contact, or chat.


We have found that some customers with satellite connections are unable to maintain a secure session in our website because of their internet connection type. This problem occurs because the satellite internet provider is using a web accelerator proxy to speed up the browsing performance on the satellite modem. This feature can be disabled. Please contact your satellite provider in regards to disabling the web accelerator proxy on your satellite modem.



After following the steps from above, please try accessing our site again by clicking here. Should you still have any technical problems with our site please fill out a user contact form and our tech support team will be able to assess your session information to get to the bottom of the problem.