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Frequently Asked Questions
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First, you will need to register online and create a free account. You will then need to log in with your email address and password before completing your order. Click here to Sign Up.
If you select the 14 pt. Gloss Cover, Full Color Front/Grayscale Back, or Full Color Front/Blank Back, you will not have the option to select "High Gloss UV Coating Both Sides". You do not see this option because we UV full color sides only. This same rule applies when you select 16 pt. Premium Matte Cover and 4/0 or 4/1; you will only see the option to apply High Gloss UV Coating on the front.
You can only order quantities that are listed on the website, as quantities are set based on the presses we use. If you wish to order a quantity that you don't see listed, we recommend submitting multiple orders of the same item to fulfill your desired quantity.
Submitting your files to us is simple! You may either upload your print-ready files directly on the order form of your desired product, or you can ship us a CD that contains your files. To ship us a CD, under "Process Type" on the order form, please select "Manually Processed", then "Media by Mail" and proceed to checkout, where you will be provided the shipping address. If you need assistance, please contact our customer service department.
Maximum file size for uploads: 75MB (megabytes) per file. If your files cannot be compressed to 75MB, please contact us about the option of FTP uploads.
We recommend that each file has at most two pages (for front and back). Uploading several PDF pages in a file causes confusion and problems when reordering.
You may upload your calendar and catalog/booklet files by sending us a separate file for each page. Keep in mind that each page refers to one side of a sheet of paper. Commonly, we ask our customers to send us separate pages (files) when uploading because it is the easiest way. This way, once the separate pages are reviewed, we will place the spreads together ourselves.
For instance, if you were to upload a 12-page catalog, page 2 and 11 would need to be placed next to each other, as they will be printed side by side (page 2 on the right and 11 on the left). Most customers find it best to send us separate pages since it is less confusing.
In addition, to ensure that we set up the page order correctly, we recommend that you either upload a low-resolution PDF dummy or send us a hard copy proof with the page numbers clearly indicated on each page.
For instance, if you were to upload a 12-page catalog, page 2 and 11 would need to be placed next to each other, as they will be printed side by side (page 2 on the right and 11 on the left). Most customers find it best to send us separate pages since it is less confusing.
In addition, to ensure that we set up the page order correctly, we recommend that you either upload a low-resolution PDF dummy or send us a hard copy proof with the page numbers clearly indicated on each page.
Once your status changes to "Approved" or "In Print", you cannot send us new files. Orders are charged after the files have been approved, and will automatically go to print.
We send you a reupload link when we find a problem with your submitted files. We ask you to fix your files and reupload them so that we can process your proof. If you have not requested a proof, you must reupload your files so that we can ensure they are ready for print. The email we send contains a reupload link, which will automatically update your account with the new files.
You may be asked to reupload files on files we're printed before if the previous files contained an issue or if the files are no longer stored on your account. Additionally, if we make updates to templates, new files with updated guidelines would need to be uploaded.
For brochures and calendars, you can reupload more than 5 files. For all other products, it is best if you place a new order. Since the files have numbers (and not file names), it causes confusion when they are reuploaded, and as a result, may cause issues with matching the files with the corresponding sets.
For multi-page products such as catalogs/booklets and calendars, if you reupload files without page numbers, we usually ask you to send us a low-resolution PDF mock-up with page numbers in order to set up the pages correctly.
First, you need to log into your account, click on "My Orders", then on the order number, and finally, click on "Reorder". Lastly, you will proceed to check out. Click here to reorder.
Note: You cannot reorder an item if the order has not yet been shipped.
Note: You cannot reorder an item if the order has not yet been shipped.
You can only change the quantity of a reorder. For all other changes, you will need to place a new order.
All reorders are printed with the original submitted files. We do not provide proofs for reorders because the proof was already provided with the original order.
After order fulfillment, your User Content and the proofs that GotPrint sent you may be removed/deleted at any time without notice. Proofs may remain available for a maximum of three months.
We've created a checklist that you can refer to at any time to make sure your files are print-ready. We also recommend that you read the specific information in the "File Setup" tab of each product.
Bleed is the portion of the product that will be trimmed off when it is cut to the final size. Since we print your product on an oversized sheet that gets trimmed down, we require that the images extend beyond the trim zone/line. That extra margin is what we refer to as the bleed, and is used to guarantee that you don't have white edges on your product when it is trimmed to size. On our templates, the bleed line is indicated in black. Visit Downloadable Templates and design your files on these templates to ensure you submit the correct bleed. Additionally, you can use our Preparing Files page and our Checklist to ensure your files are print-ready.
You must extend all images all the way to the bleed lines to avoid any uneven borders or white lines on your image when your product is trimmed.
A low-resolution image contains a lower number of dots, pixels, or lines per inch. The print quality of a low-resolution image is less than that of a high-resolution image, as it lacks sharpness and fine detail. Thus, the higher the dots per inch/pixels per inch, the greater the resolution and the clearer the final print will be.
Note: Your original file needs to be created at a resolution of 350 dpi, with the exception of signage, which can be created at 150 dpi.
Note: Your original file needs to be created at a resolution of 350 dpi, with the exception of signage, which can be created at 150 dpi.
Your original file needs to be created at a resolution of 350 dpi, with the exception of signage, which can be created at 150 dpi. Images taken from the Internet have a low resolution of 72 dpi and will be pixelated. If purchasing an image from a source, please make sure that you choose a high-resolution image of 350 dpi.
Because signage products are printed with our digital printers, they can be uploaded at 150 dpi and will still appear crisp and beautiful.
TIFFs do retain a better quality over JPGs if saving over and over. JPGs are necessary when customers are creating very large banner files, some download templates are only available in JPG formats. When customers do upload JPGs and regardless, for any item, it is converted to the appropriate file format for printing.
In short, JPGs are a much smaller file MB size than TIFFs which allows users to upload to the site without having to request an FTP link. There's no right answer when it comes to which type to use for print files, as both will work, and whichever you choose should depend on the type of product you are printing.
In short, JPGs are a much smaller file MB size than TIFFs which allows users to upload to the site without having to request an FTP link. There's no right answer when it comes to which type to use for print files, as both will work, and whichever you choose should depend on the type of product you are printing.
We work with all of the common software and applications such as Adobe Creative Suite 3 (Acrobat, Illustrator, Photoshop).
This depends on the type of font you are using on your file. Generally, we recommend no smaller than an 8 pt. text size for most fonts. If you're unsure, it's best to print a sample from your home printer to get an idea of how large or small the font is.
For Raised UV/Foil orders, because the proof needs to be manually processed, we'll check your file for font size and notify you if anything needs to be updated.
For Raised UV/Foil orders, because the proof needs to be manually processed, we'll check your file for font size and notify you if anything needs to be updated.
Borders are not recommended due to possible shifting in the cutting process. Shifting may cause borders to appear uneven on the final product. Please visit our Preparing Files page for more information.
GotPrint reserves the right not to print adult content (art is accepted), copyrighted material, discriminatory material, FDA material, or money.
Our folders include a right pocket. If you refer to our templates, you will see that all folders are processed flat, meaning that the pockets are printed as the outside (front), but folded inside (back) (4/0). The back or the inside of the folder is the area behind the pocket where the folder is assembled. It is imperative to use our templates for this product, so that you can see how the folder is assembled.
We will not be able to accept two separate 9" x 12" files. You must send us the flat size, not the folded size. It is important for you to download and use our templates so that you can be sure to send us the correct size of the folder, and for proper placement of graphics and text.
We offer business card slits on the right pockets. We recommend that you download and design on our Downloadable Templates, which are pre-designed with the business card slits clearly indicated. You can download and use these templates in order to ensure text/graphics do not interfere with the business card slits.
When preparing your artwork, DO NOT copy and paste images from any website, even if it is your own. These images have a low resolution and are not suitable for high quality printing. Additionally, if content from a website is not your own, you may experience printing issues due to copyrighted material.
Although we do not guarantee 100% color matching, we recommend limited usage of blues and reds, simply because they are the hardest colors to match. We also recommend limited usage of dark and heavy colors on uncoated stock (or on 70 lb. Opaque Smooth White), because the paper may soak in the color and offset.
We do not guarantee a 100% color match, but we do guarantee a 85% color match to industry standards, due to the type of printing we offer. Thus, there may be up to a 15% color shift on your final printed product.
We do not print from PANTONE® colors; you are responsible for providing us the correct CMYK color codes.
Each 4/0 file for our calendars and catalogs/booklets counts as 1 page, so if the order is for an 8-page 8.5" x 11" catalog, we would then need to have 8 separate 8.5" x 11" files.
Your uploaded files should not have the template guidelines included, as it will likely print on your design.
When you upload your files to our website, you will have the option to print as is or request a proof of your designs for an additional fee. This proof is basically a preview or a picture of what your designs look like. There are three types of proofs available; the Instant Online Proof, the Manually Processed, PDF Proof, and the Manually Processed, Hard Copy, High Res. Proof (not all products have all three proof types available).
For the Instant Online Proof, you will have to check your files to ensure that they are print-ready. You will receive an instant preview of what your designs look like, and if you approve of the preview, your files will be sent directly to print (we will not check your files).
For the Manually Processed Proofs (both PDF and Hard Copy), you will upload your files and we will check your files to ensure that they are print-ready. If we find any problems with your files, we will notify you so that you can reupload your files; if we do not find any problems with your files, we will send you a proof (preview) of your designs for you to approve. The PDF proof will be emailed to you, and the Hard Copy proof will be mailed to you. Please note that you will have to sign and mail the hard copy proof back to us.
For the Instant Online Proof, you will have to check your files to ensure that they are print-ready. You will receive an instant preview of what your designs look like, and if you approve of the preview, your files will be sent directly to print (we will not check your files).
For the Manually Processed Proofs (both PDF and Hard Copy), you will upload your files and we will check your files to ensure that they are print-ready. If we find any problems with your files, we will notify you so that you can reupload your files; if we do not find any problems with your files, we will send you a proof (preview) of your designs for you to approve. The PDF proof will be emailed to you, and the Hard Copy proof will be mailed to you. Please note that you will have to sign and mail the hard copy proof back to us.
For the Instant Online Proof, you will receive an instant online proof right when you upload. For the Manually Processed, PDF Proof, once your files have been reviewed and processed, you will receive an email with a link to your proof, which will also be assessible via your My Account.
We also offer Manually Processed, Hard Copy, High Res. Proofs for calendars, catalogs, booklets, and folders. Your files will be checked and a hard copy proof will be mailed to you.
We also offer Manually Processed, Hard Copy, High Res. Proofs for calendars, catalogs, booklets, and folders. Your files will be checked and a hard copy proof will be mailed to you.
For Manually Processed Proofs, please allow up to 24 hours (1 business day) for all products. Please allow 24-72 hours for hard copy proofs for multi-page products such as catalogs/booklets, calendars, and folders.
This means that we have provided you (via e-mail) a low-resolution proof to approve so your order will go to print, and are awaiting your approval. You can access these proofs by logging in to your account, clicking on "Approve Orders", then clicking on the order number that you would like to approve. Next, click on "View/Approve Proofs", and finally, either approve or disapprove the proof.
If you have selected a Manually Processed Proof and we find any problems with your files but have not sent you a manual proof yet, we will ask you to fix your files and reupload.
If we have already sent you a proof and you wish to make changes to your order, do not approve the proof. Instead, you will need to submit a new file with the changes. However, there will be a fee for processing the new files and creating a new proof.
You cannot make any changes to files of orders that have an Instantly Processes Proof type selected, as files are automatically approved.
If we have already sent you a proof and you wish to make changes to your order, do not approve the proof. Instead, you will need to submit a new file with the changes. However, there will be a fee for processing the new files and creating a new proof.
You cannot make any changes to files of orders that have an Instantly Processes Proof type selected, as files are automatically approved.
Your browser is probably storing images in its cache for faster loading. If you refresh your browser, it should direct the browser to update all images. If you still do not see the updated proof, you should try viewing the proof in a different browser or on a different computer. Please also double-check to make sure you did not send us the same file as your previous proof. In both cases, proofs are best viewed from their native software, i.e., PDF in Acrobat, TIFF in Photoshop.
GotPrint is not liable for color matching or ink density on screen proofs approved by you. Screen proofs will predict design layout, text accuracy, image proportion, and placement, but not color or density.
Pricing for all products, quantities and paper stocks are available directly on our website. Visit each products order page and select the different print options until you see pricing for your order based on those specifications.
The first proof for each order is free (included in the printing price). Replacing any files after the first proof has been sent will result in additional charges of up to $30 for each file replacement, as files would have to be reprocessed. The reprocessing fee will vary depending on the type and complexity of the product.
Prices are subject to change at any time. We are constantly updating prices to reflect competitive industry changes such as inflation, labor and material shortages, etc but are committed to giving our customers the best pricing possible.
We accept Visa, Mastercard, Discover, American Express, and checks. Please note that we do not accept checks from first time customers.
We will charge your credit card once the order has been approved. The status will proceed from "Unpaid" to "Paid".
Your billing status states "Unpaid" because we do not charge your card until the order has been approved.
If you do not have an order history with us, and the order placed is above $600, we require a credit card authorization form to be filled out, emailed, and/or faxed to us, along with a legible copy of the credit card and a driver license (or valid photo ID). This policy is for security reasons, and to prevent any fraudulent activities. Refer to our Terms of Sale for more information.
As stated in our Terms of Sale, we request a copy of your credit card for security reasons. This is to ensure the cardholder is the person who is getting charged, and to prevent fraudulent activities and ensure safety for both parties involved.
There are a few possible reasons why your credit card might have been declined, such as typing errors, non-sufficient funds, and incorrect expiration dates. You will receive an email promptly after this problem occurs. Please contact our billing department for more assistance. For further assistance, we recommend that you contact your credit card provider.
Receipts can be found online in your account, under "My Orders". Simply select the order you would like a receipt for, scroll down to the bottom of the page and click on "Print Invoice". For all other transaction requests, please contact us.
If your order qualifies for a refund, they are issued within 2-3 business days depending on the banking institution.
Each time you don't approve your proof, an additional charge will be applied to your account. We charge this fee because we would have to reprocess the design and recreate the proof. The first proof is free, however additional proofs will be charged thereafter. Notice of additional fees is written in red when the reupload link is emailed to your account during the reupload process.
Solely for first-time retail customers or first-time issues for orders on GotPrint.com or the GotPrint mobile application with a subtotal up to $100, we offer 100% satisfaction guaranteed. If you qualify as a first-time retail customer or first-time issue for order and are not entirely satisfied with the finished printed product, you must notify GotPrint within six (6) business days following the date of pick-up or delivery of the ordered product and you can send it back to us for a one-time only full refund of the printing cost only. You are responsible for any and all shipping expenses in connection with such return.
Unless you qualify for the above refund, ALL SALES ARE FINAL. GotPrint provides no refunds or credit for any orders (including, but not limited to, product orders, Design Services orders, and Logo Services orders) unless GotPrint cancels such order in its sole discretion.
Shipping carrier is based on the zip code, type of product, and weight of product. The shipping carrier will be provided once tracking information is available. It is important that you provide a valid shipping address for shipping to be calculated correctly.
Orders that are shipped to countries outside of the U.S. may be subject to certain customs duties, fees and taxes levied by the destination country ("Import Fees"). You may be subject to such Import Fees, which are levied once a shipment reaches your country. You are fully responsible for payment of all Import Fees and for payment of all additional charges for customs clearance. Customs policies vary widely from country-to-country. GotPrint does not have control over these fees, nor can we predict the exact cost of these fees. We are not responsible for informing you of the specific fees that will apply; it is your responsibility as the importer and the customer to check what your country's requirements are for all customs fees before placing your order. You are responsible for contacting your local customs office for further information. Further, please note that additional charges may apply to high-quantity products depending on your access to a shipping dock and forklift, otherwise. Please note that for all Canadian orders, we include in our shipping and handling charges the "Custom Clearance Fees" that apply to all shipments to Canada.
A shipping discount may be applied to orders with multiple items of the same product when the same exact product options are selected (size, quantity, color options, etc). The discount will be applied automatically at checkout. Please note, due to weight restrictions, not all products or sizes qualify for this discount. It cannot be combined with a coupon or other offers.
Shipping time is separate from the production time and begins after production has been completed. Shipping time is the length of time it takes for the shipping carrier to deliver your package once it has been printed. Shipping time varies depending on the destination from which your package will be shipped and delivered to, and the shipping method you have chosen.
We will ship your order after payment has been finalized and printing (production) is complete. You will receive an email notification as soon as your order ships. The email will include the tracking numbers so that you can track your packages with the shipping carrier.
Shipping costs are determined based on delivery location and weight of each product. To view the shipping costs of each product, first select your product and the desired specs on the order form, then use the "Estimated Shipping" section by adding your Country and shipping Zip Code. If you order multiple items, our system will not give you the total shipping cost until the checkout page. Please visit the checkout page for the most accurate pricing for your entire order.
We do not combine nor ship numerous orders together. All orders are shipped out individually as soon as they are ready. We cannot store multiple orders in order to combine them and ship them together because we do not have the space needed. In addition, combining orders may cause problems with packages getting lost.
We currently don't accept personal shipping accounts.
If you need to change your delivery address, please contact customer service via. email info@gotprint.com. We will check to see where your order is in the production process to indicate whether or not we can change it at that time. Provide your order number on the subject line and state the new delivery address in the body of the email. Make sure your order has not been shipped prior to sending the email. There may be additional shipping fees depending on the location of your new address. We cannot guarantee an update, so we recommend you double check your address before placing an order.
A reroute is when a package has been shipped and you wish to change the delivery address before the order has been delivered.
Send an email to info@gotprint.com before the order is delivered. Include the correct delivery address in the body of the email. Additional charges may apply.
This means that the order has been shipped from our location, and that the shipping carrier may have missed a scan on the package. 90% of the time the package gets delivered on the scheduled date. If the order is not delivered on the scheduled delivery date, send us an email at info@gotprint.com so that we can start a trace.
You are not able to track your package because the shipping carrier could not locate the shipment details for your request. Please verify your information and try to track your package again in a few hours, as it does take some time for the system to get updated, and the tracking might have been created that very day.
If you click on your tracking number, and it states that your carrier cannot locate the shipment, it means that your shipment is shipping out from our facility today. The tracking information will be updated later in the day.
When a package is not delivered due to an incorrect shipping address supplied by the customer, GotPrint will reship the package to the correct address and charge an additional shipping fee for the shipment.
We do not sell boxes of any kind at the moment.
To see which countries we ship to, please use our Estimated Shipping tool on the order form of each product. The eligibility of countries is subject to change based on circumstances beyond our control.
If you have selected Manual Proof, you will not receive a proof instantly. As soon as we process and review your files, you will receive a proof where you can view your files (if you have requested a proof). If you are unable to immediately view your proof for the Instant Online Proof, please notify us so that we can fix the problem.
Although we maintain the same quality and thickness of our paper stocks, certain stocks may appear slightly different due to multiple factors out of our control, such as different manufacturers, material shortages, and more. Make sure you are up to date and order a new sample kit every 3-4 months to stay current with our products and paper stocks.
We do not guarantee a 100% color match, but we do guarantee 85% color match to industry standards due to the type of printing we offer. We recommend you convert the colors in your file to CMYK mode to see a more accurate color depiction. We are not responsible for the colors used when creating your own design. If you think your order was misprinted, please log into your account to create an order issue.
We allow our customers 3 attempts to submit the order correctly, otherwise the order will be canceled. Files that have a low resolution and incorrect file format will be canceled after the 2nd unsuccessful attempt. We cancel the order so there is no confusion with printing the wrong files. We then ask you to place a new order.
This could be a result of your Internet connection, or a glitch during the upload process. Please try uploading your files again or use a different browser.
We will not make corrections or changes to your file(s) for any reason. As indicated on our site, we print from your "print-ready" files. Since we are a printing company, we cannot help you with designing your files, unless your order is a Design Services order. Any changes to regular, non-Design Service orders can create changes that you may not want on your files, and we want to ensure that the quality of the final product meets your expectations.
If you should receive a product that you are not satisfied with and would like to file a complaint, you can create an order issue by following these directions:
1. Log in to your account.
2. Go to "My Orders".
3. Click on the order number.
4. Click on "Create a New Issue".
5. Select the issue type
6. Once you see the message box, type in the issue(s) with your product and upload the necessary photos to better describe the issue. After you have explained the issue(s), click on "Submit".
This creates an immediate order issue within the department that oversees problems with orders. They will contact you within 1-2 business days of receipt of your message. Please allow them this given time to review the files, pull the batch and check to see what happened with your order. They will then contact you via email and work with you to resolve the matter as quickly as possible.
1. Log in to your account.
2. Go to "My Orders".
3. Click on the order number.
4. Click on "Create a New Issue".
5. Select the issue type
6. Once you see the message box, type in the issue(s) with your product and upload the necessary photos to better describe the issue. After you have explained the issue(s), click on "Submit".
This creates an immediate order issue within the department that oversees problems with orders. They will contact you within 1-2 business days of receipt of your message. Please allow them this given time to review the files, pull the batch and check to see what happened with your order. They will then contact you via email and work with you to resolve the matter as quickly as possible.
It takes approximately 1-2 business days for our department to review, analyze and resolve the problem with your order.
After reviewing the misprinted order, if we find an error that we made on your order, we will either reprint your product at no charge to you, or issue a store credit to your account as reimbursement for your order.
We do our best to prioritize reprints over standard orders, however, reprint time is usually the same as standard production time.
While there may not be a problem with your order, we do this when a response is required from you to get your order into print. We have found that if we do not address issues in this manner, customers tend to ignore the email communications, therefore delaying their order from going to print.
If your package is lost, you will need to submit an order issue via your My Account dashboard.
If your package is damaged, you must notify GotPrint of the damage within 6 business days of receiving the order. You will need to submit an order issue via your My Account dashboard.
Please allow us 1-2 business days to start the process. Once we start the process, allow 1-8 business days for us to receive information from the shipping carrier. We will notify you as soon as we hear from the shipping carrier.
Keep in mind that lost or damaged claims can only be filed for shipments over $50 in value. GotPrint is not responsible for third-party shipping errors, omissions or damaged shipments.
If your package is damaged, you must notify GotPrint of the damage within 6 business days of receiving the order. You will need to submit an order issue via your My Account dashboard.
Please allow us 1-2 business days to start the process. Once we start the process, allow 1-8 business days for us to receive information from the shipping carrier. We will notify you as soon as we hear from the shipping carrier.
Keep in mind that lost or damaged claims can only be filed for shipments over $50 in value. GotPrint is not responsible for third-party shipping errors, omissions or damaged shipments.
You will need to hold onto the damaged package for up to 5 business days, or until we hear back from the shipping carrier. Please note that you can use anything that is still in good condition within that package, but make sure to hold onto the damaged portion and the box.
Traces usually take anywhere between 1-8 business days from the date the trace was opened. If somehow you can locate or find the package, please notify us immediately so that we can proceed with any necessary procedures.
We will start reprinting your order once we receive the claim or when we receive information regarding the trace.
If you are on a strict timeline, please let us know at the time you are creating the claim.
If you are on a strict timeline, please let us know at the time you are creating the claim.
In each order, we provide extra prints which vary in quantity. If there are some press marks on 10-50 prints, it's highly likely that they are usually extra prints.
When designing artwork, please keep in mind that shifting can occur during the cutting process. Visit our Preparing Files page for more information. We do not recommend having borders due to a possible cutting shift when your products are trimmed.
Even if you enter your credit card information and submit your order, your status will not state "Paid", because orders are charged after your file has been approved and the status has been changed to "Approved". Once your order status shows "Approved", your billing status will change to "Paid".
Once you re-upload your files, we are automatically notified. We will re-review them and proceed as needed. If we do not respond to your reupload within 24 hours, please notify us.
GotPrint is committed to customer satisfaction. However, we are not responsible for typing, color, image, or design errors made by customers. We offer a 100% satisfaction guarantee for first-time customers. If you think we have made an error, please submit an order issue via your My Account dashboard.
As noted previously, all sales on our website are final.
If you do notice an issue in your files, before your order is approved and paid, you should see a Cancel option in your My Account. If this option does not appear, it is likely the order is already in print and therefore cannot be canceled.
If an issue occurs, or you no longer need the item, please contact customer service for assistance.
If you do notice an issue in your files, before your order is approved and paid, you should see a Cancel option in your My Account. If this option does not appear, it is likely the order is already in print and therefore cannot be canceled.
If an issue occurs, or you no longer need the item, please contact customer service for assistance.
We offer a Money Back Satisfaction Guarantee to our first-time customers. If you are not entirely satisfied with the finished printed product, you can send it back to us for a full refund of the printing cost only. This only applies to orders in which the subtotal does not exceed $100. If your subtotal exceeds this amount, it is considered to be a large order. It is recommended that you first place a small order for this guarantee to be valid; this way you will know exactly what quality to expect.
There is a 25 set or item limit per order. You will not be able to add more than 25 items to your cart, so please create a new order for any remaining items.
We only print on the paper stocks we offer for each particular product (found on our website).
Please see all of our Paper Stocks & Materials here. You may also reference each order form to see exactly what paper stock is offered with each product.
We offer many different types of paper. We always recommend requesting free samples prior to ordering products, so that you can see the quality of the paper. Request a free sample kit.
In addition, there are stocks you cannot write or print on, such as stocks with High Gloss UV Coating. For more information on our paper stocks, please visit the "Paper" tab on the order page for each product, or visit our Paper page.
We do not recommend writing on any paper stock that has High Gloss UV Coating on the surface. Some of the best options for a writable surface are our 14 pt. Uncoated and 70 lb. Opaque Smooth White stocks. Generally, you may write on stocks that have a Matte Finish or Aqueous Coating applied to the surface, though we do not guarantee it. We recommend that you request a free sample and test writing on these stocks before you place an order. You may also visit our Paper page for more information on paper.
For a list of technical issues and solutions, please visit our technical support page.
Offset printing is the process by which an inked image is transferred from a plate to a rubber blanket, and finally to the surface of the paper. Digital printing is the reproduction of a digital image on a physical surface. It is a direct process, much like printing a file to your desktop printer, where the files are sent directly to the printer. Offset printing produces higher-quality prints because the plate transfers the text and graphics to a rubber blanket, which is then directly transferred to the paper. The result is clean and crisp text and images.
Offset printing produces higher-quality products at lower costs than digital printing. Even though offset requires larger quantities, it is the most affordable method to produce quality prints for commercial printing. On the contrary, digital printing is a speedier process for low-quantity orders, making it ideal for those looking to receive small jobs quickly. In addition, digital printing offers more customization options, such as variable data printing. In the end, both offset and digital printing can produce great results, depending on your needs and deadline!
When placing an order, we recommend keeping all quantities the same, as different quantities will force the orders to print on different presses, potentially causing unmatched colors.
Offset printing produces higher-quality products at lower costs than digital printing. Even though offset requires larger quantities, it is the most affordable method to produce quality prints for commercial printing. On the contrary, digital printing is a speedier process for low-quantity orders, making it ideal for those looking to receive small jobs quickly. In addition, digital printing offers more customization options, such as variable data printing. In the end, both offset and digital printing can produce great results, depending on your needs and deadline!
When placing an order, we recommend keeping all quantities the same, as different quantities will force the orders to print on different presses, potentially causing unmatched colors.
The most current specials can always be found on the GotPrint.com coupons page. All prices are subject to change without notice.
Aside from our coupons page, we notify our customers of exclusive discount codes via email or social media. Be sure to log in to your account and select the option "Receive Promotions" to ensure you receive our promotional emails.
Files are encrypted and saved once they are submitted. We can only use them for printing purposes and will not be able to send our customers their files.
We typically do not take orders via phone, as orders must be placed online. However, if you are in need of assistance, please call in and let us know. Our friendly customer service team is here to help and maximize accessibility.
For more information about our efforts, please read our Accessibility page.
For more information about our efforts, please read our Accessibility page.
Since we're a web-based company, all of our communication is conducted online via email. This method of communication is easier to keep track of, for both parties.
Production time is the time it takes to print, cut and prepare your order before shipping out. The specific time for your product can be found on our website on the Production Time page and on the order form of each product.
Your production time begins once your order is approved, paid, & processed. If processed by 9 am PT (12 pm ET) production begins that day. If processed after 9 am PT (12 pm ET) production begins the next day. Any issues with files or payment may delay your order timeline.
For example, if an order is approved by 9 AM PST on Tuesday, and the Production Time for the product is three days, printing will be completed on Thursday. If the order is approved AFTER 9 AM PST on Tuesday, printing will be completed on Friday.
For more information, please visit our Production Time page.
For example, if an order is approved by 9 AM PST on Tuesday, and the Production Time for the product is three days, printing will be completed on Thursday. If the order is approved AFTER 9 AM PST on Tuesday, printing will be completed on Friday.
For more information, please visit our Production Time page.
GotPrint will not make any changes or corrections to any of your account information. You must make your own corrections. If you wish to change any information on your account such as your email address, phone number, password, etc., you must do so yourself by logging in to your account. This prevents unauthorized persons from making any changes to your account.
We have a long list of presses, including HEIDELBERG OFFSET® sheet-fed presses. A full list of equipment we use can be found on our website on the About Us page under "Our Equipment". You will find images of our offset presses, as well as our digital presses, along with the names of the equipment.
We do not support spot color printing. We print using a 4 color process only (all of our products are printed with CMYK, also known as cyan, magenta, yellow, and black inks).
If you do not have a design program, you can use ours! With Online Designer, you have numerous design elements to help create your design from scratch, if you'd like. Or, simply choose a pre-designed template and upload your logo, text and images to complete the design.
We have various categories of backgrounds and elements that you can freely use within our designing tool.
A number of our products come with the option of round corners, including but not limited to Business Cards, Bookmarks, Club Flyers, Collectors Cards, Hang Tags, Folded Hang Tags, and Postcards. All rigid signs also have a rounded corner option for select shapes and sizes. Please refer to each specific order form to see if round corners are applicable.
For a full list of Recycled products and paper stocks, please refer to our recycled products page. We take pride in the fact that our recycled stocks are FSC Certified & maintain the premium quality standards we have set for our paper stock selection.
The products that are folded, assembled and sent are Brochures, CD Packages, Folders, Envelopes and Mini Menus. Folded Business Cards, DVD Packages, Greeting Cards, Folded Hang Tags, and Table Tents are scored and sent flat to the customer.
Saddle Stitch Binding: Loose printed pages are folded and secured with staples down the middle of the fold. Saddle stitch binding is available for calendars and catalogs/booklets with up to 96 pages (including cover). Perfect Binding: The pages are bound to the cover and held together by a thin strap of flexible adhesive, forming a squared edge. Available on catalogs/booklets with 48 pages or more.
If you already have your print-ready files, you may upload your files or send a CD in the mail, and choose to receive a proof. If you have not yet designed your files, you may design using our free available designer tools, and get an instant online proof. We also offer Design Services for those looking to have their designs created by a graphic design specialist. Please read additional information on our Ways to Order page.
Phone
Toll Free: 1 (877) 922-7374
Telephone: 1 (818) 252-3000
Telephone: 1 (818) 252-3000
Call Center Hours
Mon-Fri: 6:00am - 6:00pm PT
Sat: 8:00am - 4:00pm PT
(Excluding Holidays)
Sat: 8:00am - 4:00pm PT
(Excluding Holidays)
Fax
Fax: 1 (818) 252-3010
Fax for NCOA Forms Only: 1 (818) 252-3017
Fax for NCOA Forms Only: 1 (818) 252-3017
Note: Faxing your NCOA Forms to the regular fax number may delay the NCOA process.
Live Chat
Speak to our friendly support team.
Hours are the same as our Call Center.
Speak to our friendly support team.
Hours are the same as our Call Center.
Our Facilities
Our 3 printing facilities (California, Texas, and Kentucky) utilize the most modern and innovative equipment to produce the highest-quality products at cost-effective prices.
California (Headquarters)
Burbank Airport Center:
7651 N. San Fernando Rd.
Burbank, CA 91505
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